Global IT Corporation

Case Study

Challenge

  • Desktop Support Services for many end customers as subcontractor, > 2,6 M seats
  • Implementing global service standardization and a standardized service delivery model with seamless connections
  • Effective and flexible remote and onsite services through Getronics solving > 1 M service incidents on behalf of the client yearly globally

Solution

  • Desk-side Support & IMAC/Ad-hoc Services Hardware Maintenance – warranty support (break-fix) (>6,000 Getronics actions per month)
  • Deployment & Refresh (>2,000 installations per month)
  • Server & storage enterprise services
  • Complementary services like Service Desk, System Migration, Server Consolidation & Virtualization, Desktop Virtualization, Security, Asset Management, Desktop/Network Management, VIP Support, Printer support

Benefits

  • End-users benefit from consistent integrated desktop services
  • High SLA performances
  • Cost effective services
  • Continuous improvement
  • Integrated in-country on-site support services in international regions and contracts 7,500 Certified Systems expert certifications

Multinational IT
Corporation

The client is a leading hardware and service provider. For more than 26 years, they have empowered people everywhere to use technology to realize their dreams. Customers trust them to deliver technology solutions that help people to do and achieve more, anywhere. Getronics Workspace Alliance acts as Global Service provider and a Preferred partner.