Case Study International Leading Bank

Case Study

Challenge

  • Think global, act local Integrated Servicedesk & Desktop Management Services for 40.000+ seats covering USA, UK, Spain, Portugal, Hong Kong, Singapore, Australia, Japan, Philippines
  • Flexibility with respect for local needs
  • Quality of services
  • Cost control
  • Global remote access (45,000 VPN users)
  • Coordinated BlackBerry services (19.000 users)

Solution

  • Global Desktop/Mobility Service Centre (central & local Service Desk)
  • Service Portal, End to end request management
  • Systems, Desktop, Network Management, Onsite teams
  • Asset & Inventory Management
  • Desk-side Support, HW Maintenance
  • Deploy, Refresh & End of life Services
  • Mobile Device Management
  • Remote Computing
  • Global program, contract & service management

Benefits

  • End to end services
  • Responsive, consistent, secure
  • Scale up and down
  • Quality of services & Customer Satisfaction
  • VIP services, profile based Local native presence
  • Flexible global/local invoicing (per seat pricing)
  • Reduced downtime Standardized operating model
  • Reduced operating costs over first 4 years of this now 7 year deal by >20%.

International Leading Bank

A leading global investment bank, with 80.000 employees in 70 countries providing Unparalleled financial services.


A leader in Europe, powerful and growing in North America, Asia and key emerging markets.