Global Field Services

Your “feet-on-the street” in over 100 countries

The GWA is one of the few global providers that embraces field services as an integral component of the total end-user service experience.

Along with expanding service automation capabilities, the GWA continues  to innovate & invest in this area.

Global Field Services

  • Local Resident Engineers
  • Global Break/Fix/Swap Support
  • Global Deskside Support
  • Global IMACD Services
  • Walk-Up Centers
  • Global Project Management Organisation 


Desktop Virtualization Solutions

Despite the rise of cloud services and automation, the GWA knows that the end-user outsourcing market still requires some high-touch capabilities that only local service engineers can provide.”  

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Why GWA?

Global delivery with a local touch

  • The GWA’s field services is underpinned by our Global Service Delivery Model, which allows us to ensure consistent, standardized and high quality on-site service across regions, monitored and managed by our Global Program Office
  • One point of contact thanks to our one team approach
  • GWA partners are chosen after a thorough selection process, and they are continuously evaluated and certified to guarantee high quality standards towards our customers’ employees


Business Benefits

  • Qualified field service engineers in 100+ countries
  • Global reach with cultural awareness and local understanding
  • ‘The face of your IT department’ with high-quality on-site support
  • Shift-left and proactive approach helps customer decrease on-site interventions and maximize productivity