Case Study Kodak
Case Study
Challenge
- Kodak has sold or leased photo kiosks to customers in Europe. Kodak was looking for a provider for support activities and services (including installation roll-out) to their existing customers and manage the commission of new kiosks at customer sites.
- Ensuring uptime and performance are essential in building customer loyalty.
Solution
- End-to-end solution in 7 European countries
- International service delivery covering tools, processes and project management for managed kiosks - assets
- All processes delivered through the multi lingual managed service desk in Berlin, Germany
- Field service, warehousing and logistics, inventory, repair and SW distribution
Benefits
- Maximise Kiosk uptime and performance for customers translates into profit for retailers
- One-stop-shop simplifies service management
- Building reputation in a competitive market
- Proven solid service
- Good customer relationship
- Competitive pricing
The Kodak Picture Maker Kiosks - as key asset - are an important element in Kodak's European retail strategy, enabling the company to build a strong market position across both large retail chains and single independent retailers.
