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Getronics Workspace Alliance wins 10 Million euro contract via European IT service provider

Tue, 01 Jun 2010 10:44:00 +0200

Last week Getronics and it Global Workspace Alliance signed a five year managed service agreement. GWA will deliver workspace services for a new channel partner and IT services provider to serve its end client, a global leader in the optical and opto-electronic industries with more than 19.000 employees in 37 countries.

The scope of this Managed Services deal with an estimate TCV of around EUR 10 Mio - includes Desk-Side Support, Hardware Maintenance, IMAC/D and project services in 37 countries. Beside a competitive pricing the service provider was looking for a global partner with a proven track record in workspace management. The Getronics Workspace Alliance and its global reach was one of the reasons for down selecting Getronics.

The Alliance is enabling a consistent set of services all over the globe to its end customer with a single point of contact being responsible for seamlessly managing the global operations.

Getronics Workspace Alliance signs contract with new client for 12M euro

Thu, 22 Apr 2010 10:44:00 +0200

Last year our GWA partner CompuCom already signed the North America deal. Getronics will deliver in Germany, Luxembourg, the Netherlands, Switzerland and United Kingdom. GWA partners involved are APX (France), Getronics Middle East (Israel) and Tecnocom (Spain). Other services partners of Getronics will deliver in Denmark, Italy, Slovakia and South Africa. Under the terms of the agreement, Getronics will deliver in the first phase managed service model for its EMEA operations. In the second phase APAC locations will be added, helping the organisation to focus on its core business.

The Workspace Alliance renews contract for 30M euro for 5 years

Thu, 15 Apr 2010 10:44:00 +0200

For all of them the Getronics Workspace Alliance provides an end to end solution in which we provide helpdesk, on-site, repair, logistics and warehousing services within the 7 European countries involved. Getronics supports Germany, UK & Ireland, Belgium and the Netherlands, our logistics vendor is providing services in Austria and APX supports France.

World Congress on Information Technology 2010

Wed, 31 Mar 2010 10:44:00 +0200

The WCIT is held every two years, each time on a different continent. As a sponsor, KPN/Getronics is involved in the themes: Energy, Mobility (The New Way of Working), eGovernment, eInclusion, and eHealth. The WCIT is attended by some two thousand top people from (ICT) industry, politics and science from over eighty countries. The central theme of this congress is Challenges of Change. Together, congress participants will explore which ICT applications can help promote global innovation in education, healthcare, energy and water, among others.
The WCIT2010 is being hosted by the Ministry of Economic Affairs, the Municipality of Amsterdam and ICT~Office. For more information, visit www.wcit2010.com or ask Ivan Vogels via the contact page on this website.

NEC Computers chooses APX and the Getronics Workspace Alliance as Service Centre to support its development in Europe

Thu, 18 Feb 2010 10:44:00 +0100

APX and the alliance will offer Service and Support for the whole range sold by NEC in Europe, Middle East and Africa. They will provide an Information Management service offering a multilingual helpdesk, maintenance work management, warehouse and logistics management, as well as relations with resellers. The alliance created in 2009 between APX, Getronics and 5 other global partners, ensures a local Service is offered in all countries covered.

Getronics appoints Andreas Ziegenhain to Board of Management

Tue, 09 Feb 2010 10:44:00 +0100

Getronics has appointed Andreas Ziegenhain as member of the Board of Management, where he will represent the International portfolio as of 1 April 2010. In this capacity, he will be responsible for international customers, the Getronics Workspace Alliance, the country organisations of Getronics and Service Partners.

Andreas Ziegenhain (1965) is joining Getronics from Siemens AG where he has worked since 1999 in several - often global - positions such as CEO for Siemens IT Solutions and Services (SIS) Latin America and the Asia region. In the last years he was the CEO of SIS, Germany. Andreas Ziegenhain previously spent 7 years at McKinsey in various management roles.
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Leading Dutch newspaper "Volkskrant" covers Workspace Alliance

Thu, 04 Feb 2010 10:44:00 +0100

Focus on new Geographic Alliance helps Getronics finding its way up again. Jos Schoemaker "we looked carefully at how the airline industry made this work".
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Several new contract wins in Q4, supported by Getronics Workspace Alliance

Tue, 26 Jan 2010 10:44:00 +0100

During Q4, Getronics renewed a number of significant contracts with various government institutions in the Netherlands. The Getronics Workspace Alliance is recognized as the global sourcing alternative for global LAN & Desktop services and is getting traction. Proof of good acceptance by its customers of this new partner model is the number of international clients that renewed their contracts with Getronics or one of the GWA members. Since its launch nine months ago, the renewal order intake at the GWA members increased and the alliance won new business representing over 50,000 new workspaces in Europe, the Americas and Asia.

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The Workspace Alliance wins multi-million dollar deal with new client

Mon, 04 Jan 2010 10:44:00 +0100

The Getronics Workspace Alliance has won a 3 years outsourcing agreement to deliver Global Workspace Management Services to a global company producing special gases & materials. Under the agreement the GWA will provide service desk and desk-side services to 16.000 users in 22 countries in North America, Europe and Asia. The service desk solution will be delivered as a fully integrated service from our service centres in Mexico, Budapest and Kuala Lumpur. Total contract value is 14 Million USD. The contract was won against the incumbent service provider CSC and HP/EDS.

During 6 months Getronics and Compucom have worked together as one single team to bring this opportunity to a successful end. The client acknowledged numerous times during the process that they were impressed with the innovative approach and truly perceived the GWA as one single entity engaging with them at a global level.

Our client was seeking a partner that was able to deliver a true homogeneous offering across all its regions world-side successfully combining the following elements:

One single solution for all 22 countries
Standardized global processes and true end-to-end reporting
Fully aligned global & regional governance model
A declining cost model for the duration of the contract
Central invoicing

The GWA was successful in beating the competition in all of the above areas and took the deal. With this deal the GWA has proven to be able to build a fully aligned and integrated offering across 6 of the 7 founding members of the Getronics Workspace Alliance.

Cuts IT Costs, Builds Future Services with Windows 7

Tue, 15 Dec 2009 10:44:00 +0100

A highly mobile workforce and a highly centralized IT infrastructure are essential for maintaining a leadership role. This vision is implemented by the company’s Global Workspace Alliance.

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A vision on the workspace addressed from 5 difference points of views

Fri, 20 Nov 2009 10:44:00 +0100

Bit by bit, the world of work has changed. Although Information and Communications Technology has been absolutely central to this change, the scale of the shift is greater than the sum of its parts. We need to look further than the adrofessional roleoption and effect of individual technologies and think about cultural, economic and generational change in the world around us. Globalisation has had a massive effect on the way we design, manufacture and distribute goods.

The perimeter of the individual organization is no longer a hard divide. The extended enterprise softens the separation between an organization and its suppliers, partners, clients and even competitors. This is also thanks in part to the ease with which available technologies help us to work outside previous organizational structure: mobile computing, social networking and web-based delivery models all break the divide further.

In this new world, the nature of the information worker has changed too. Just a few years ago, we saw information workers as being those who worked at the smarter end of business Today, we see the characteristics of information working becoming an intrinsic part of a wider range of jobs and work-styles.

This growth in information work is clearly reflected in attitudes to homeworking and mobile working -both in terms of flexible contracts and of connectivity and access to information but work becomes something you do and not a place you go to. The New Way of Working affects the entire organization and requires concerted cooperation of Management, HR, Facilities, Finance and ICT.

Gartner includes GWA in Global Sourcing Quadrant

Thu, 05 Nov 2009 10:44:00 +0100

Getronics Workspace Alliance was covered by Linda Cohen in "Adjusting Your Sourcing Strategy for Tough Times" presented at ITxpo in Cannes, France

Workspace Alliance renews and expands service contract with Global Network Provider

Tue, 03 Nov 2009 10:44:00 +0100

The GWA renewed its global agreement covering over 75 countries for on-site services. Additionally a large new customer was added to the global service provider contract. The alliance supplies on-site converged LAN services on behalf of the Global Network Provider mainly on our Cisco LAN infrastructure and IP telephony installed base. The Global Workspace Alliance is the preferred supplier for on-site services (OSS). The global agreement covers services in over 75 countries for on-site services like installation, transitions and maintenance. For some customers of our client we perform schedule visits to a large number of customer sites, worldwide. On a number of sites, on-site engineers will be permanently available for the customer.

Workspace Alliance wins another multi-million euro deal

Tue, 20 Oct 2009 10:44:00 +0200

Getronics Workspace Alliance has won a 7-year contract with a global medical technology company. GWA will provide desktop support and logistics on about 8,000 seats.

The Getronics Workspace Alliance evaluated by Gartner

Wed, 30 Sep 2009 10:44:00 +0200

Getronics, Compucom, NTT Data and its other alliance partners were mentioned in a new Gartner Report called "Evaluating the Getronics Workspace Alliance". The report was written by analysts specialised in the global desktop outsourcing: Frank Ridder, Gianluca Tramacere and Claudia Da Rold. The new publication was released on September 1st 2009. The report is available to Gartner clients via www.gartner.com. For more info contact Ivan Vogels (Getronics) or Stephanie Leonard (Compucom) via the contact page on this website.

Workspace Alliance wins multi-million euro deal

Thu, 24 Sep 2009 10:44:00 +0200

Getronics Workspace Alliance has won a 3-year Desktop support contract with a global media firm and will service over 15,000 seats in over 25 countries.

Read Forrester Research report on Getronics Workspace Alliance by Andrew Parker

Wed, 10 Jun 2009 10:44:00 +0200

On March 25, 2009, Getronics and six partner firms formally announced the Getronics Workspace Alliance. The group will collaborate to deliver managed desktop services and a range of associated capabilities for enterprise clients. Forrester got the lowdown on the new initiative from Jos Schoemaker, chief operating officer (COO) of Getronics, during a briefing at Getronics’ new Dutch headquarters (HQ). Alliance partners offer services in 10 European Union (EU) states, the US and Canada, Japan, China, Mexico, and a range of other countries in Latin America, the Asia/Pacific region, and the Middle East. Market consolidation — like HP’s acquisition of EDS — has recently diminished the competitive options for global delivery of enterprise desktop services. In light of this, sourcing execs should look at new initiatives like the Getronics Workspace Alliance as potentially interesting alternatives to the likes of IBM and HP/EDS for multicountry support of desktop needs. But be prepared to put more work in at the RFP stage and vendor governance to capture value from an alliance like this.

Analyst report covering Workspace Alliance by Current Analysis

Thu, 26 Mar 2009 11:14:00 +0100

Analyst report covering Workspace Alliance by Current Analysis: Getronics Strengthens Old Ties for Global Service Delivery in New Alliance. KPN/Getronics has hit back at critics with the creation of the Getronics Global Workspace Alliance.

Getronics Analyst Day Emphasizes End-to-End Integration with KPN

Getronics Strengthens Old Ties for Global Service Delivery in New Alliance

Dutch leading IT newspaper Computable

Wed, 25 Mar 2009 17:00:00 +0100

Getronics Workspace Alliance was covered in Dutch leading IT newspaper Computable.
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Getronics and partners launch global workspace alliance

Wed, 25 Mar 2009 16:00:00 +0100

Getronics teams with APX Synstar, CompuCom, Getronics Middle East, NTT Data, ServiceOne Getronics and TecnoCom to establish a new force in global workspace management.

Getronics announces the launch of the Getronics Workspace Alliance. The seven founding members of the Alliance (APX, CompuCom, Getronics, Getronics Middle East, NTT DATA Getronics, ServiceOne Getronics and TecnoCom) span the European, American and Asian markets. Alliance members will work together to provide international organisations with globally consistent IT support, with a specific focus on workspace outsourcing. The Alliance members share common processes, methods and tools. This converts into direct benefit for any international organisation, delivering consistency of service with a strong local presence, robust international governance and shared service innovation.

The Alliance focuses on improvement of its client’s business results by enabling the personal performance of their employees. By engaging with any member of the Alliance, international organisations will plug into an extended service network. The individual Alliance members provide clients with a single point of business contact for simplified management of international service contracts: all Alliance members work together to anticipate service requirement and to plan and manage resources accordingly. For the client, this results in simplified contract management, effective service evolution and responsive scaling to requirement.

The Getronics Workspace Alliance will also drive business growth across its membership through shared marketing, business development and sales activity. The Alliance allows members to offer their clients an assured international presence without the expense of maintaining multiple subsidiary operations around the globe. This in turn will allow members to remain competitive in their bidding.

The aggregate service profile of the founding members is notable: between them they are responsible for some 5.7 million client IT assets worldwide.

The Getronics Workspace Alliance has grown out of the international service partner network originally developed by Getronics, and will retain the tools and governance methods which made it a success. These include the use of dedicated Global Program Management Offices as a single point of contact; and a standardised global service delivery model.

About Getronics
With worldwide revenue of €1.9 billion and about 16,000 employees, Getronics is a leading ICT service-provider in the world and the largest ICT service-provider in the Benelux. As expert in workspace management services, datacenter & hosting services and consultancy, Getronics enables people of large organisations to move forward by releasing the power of information. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided for clients throughout the world that are of consistent quality. Since 23 October 2007, Getronics is part of KPN, the main provider of telecommunication services in The Netherlands.