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Getronics teams with APX, CompuCom Systems, Getronics Middle East, NTT DATA Getronics, ServiceOne Getronics and TecnoCom to establish a new force in global workspace management; The Getronics Global Workspace Alliance.

 Download here the GWA brochure. 

The seven founding members of the Alliance (APX, CompuCom Systems, Getronics, Getronics Middle East, NTT DATA Getronics, ServiceOne Getronics and TecnoCom) span the European, American and Asian markets.

Alliance members work together to provide international organisations with globally consistent IT support, with a specific focus on workspace outsourcing. The Alliance members share common processes, methods and tools. This converts into direct benefit for any international organisation, delivering consistency of service with a strong local presence, robust international governance and shared service innovation. Services the Alliance delivers are:

The Alliance focuses on improvement of its client’s business results by enabling the personal performance of their employees. By engaging with any member of the Alliance, international organisations will plug into an extended service network through a single point of business contact. This differs fundamentally from the locally sub-contracted resources used traditionally in many international IT service contracts: all Alliance members work together to anticipate service requirement and to plan and manage resources accordingly. For the client, this results in simplified contract management, effective service evolution and responsive scaling to requirement.

The aggregate service profile of the founding members is notable: between them they are responsible for some 5.5 million client IT assets worldwide, and provide end-user support to 2.5 million professional IT users worldwide.

The Getronics Workspace Alliance has grown out of the international service partner network originally developed by Getronics, and will retain the tools and methods governance which made it a success. These include the use of dedicated Global Program Management Offices as a single point of contact; unified billing and tax management; and a standardised global service delivery model.