What we do

Global Workspace Solutions.

*Ovum Research: The value of a strategic approach to IT service management (March 2014)

We believe our customers’ employees are the engine that keeps their organizations running.

Featuring proactive support and tailored, user-focused solutions, our portfolio aims to provide those end-users with the right tools and services to enable their productivity and satisfaction, regardless of their location or type of device.

These services and activities can be divided into three categories:

End-user enablement

Persona Portal Services

  • Identity and entitlement
  • User experience management
  • TCO & ROI Tracking
  • Business & Technology Alignment

Customer Care Services

  • Provisioning, hardware management, operating environment management, depot & deposition

Integrated Infrastructure Management

  • Application Portfolio Management
  • License Management
  • Mobile Application Development & Testing
  • Unified Collaboration

Service Experience Management

Persona Portal Services

  • End-user/Business-user portal
  • Customer intelligence & analytics

Customer Care Services

  • Service Desk
  • Hybrid Support Services
  • Procurement Support

Integrated Infrastructure Management

  • Service Catalogue
  • ITIL Lifecycle process
  • Service & Configuration knowledge

Program Management Services

  • On-demand workforce
  • Governance & optimization
  • Project Services

Cloud technology Services

Converged Technology Services

  • Integrated monitoring
  • Administration and orchestration
  • Security Management

Cloud Computing Services

  • Community/Public/Hybrid/Persona Cloud

Data Center Services

  • Private Cloud & Virtualization
  • Storage & Data Protection
  • Data Center Operations

Network Services

  • Edge & Core Network IP Communications/Telecommunication Services

All these services are underpinned by our proven Global Service Delivery Model featuring common tools and processes with strong global governance.